An Elegant Blend of IT and Pharmacy Support

ensure your implementation and operational needs are met

Support Model

At Titan Rx, we understand that implementing new software in a hospital pharmacy environment requires not just technical expertise, but also a deep understanding of pharmacy operations. Our SteriTrack Pro implementation and support package is designed to ensure a seamless transition and ongoing operational excellence for your pharmacy.

A modern approach

Our comprehensive support strategy combines on-site presence with unlimited remote assistance, reflecting our commitment to your success. Our support package for SteriTrack Pro is designed to exceed industry standards, leveraging our unique combination of IT expertise and pharmacy operational knowledge. We are committed to being your long-term partner in optimizing your pharmacy's efficiency.

Unparalleled Expertise:

  • Our Titan Rx support team combines deep IT knowledge with extensive hospital pharmacy operational experience

  • Understanding of critical pharmacy workflows and regulatory requirements

  • Ability to provide both technical and operational guidance

SUPPORT:FREQUENTLY ASKED QUESTIONS

  • ✅ Getting started is easy! Follow these steps:
    1️⃣ Contact Us – Click the "Book a Consultation" button on our website.
    2️⃣ Discuss Your Needs – Our team will assess your IT requirements and recommend a plan.
    3️⃣ Onboarding & Setup – We’ll configure your IT support plan and provide 24/7 assistance.

  • Our support team offers 24/7 assistance for all IT-related issues, including software troubleshooting, network failures, system updates, and performance optimization. You can reach us via live chat, email, or phone for immediate support.

  • Our Managed IT Services cover:

    • System Monitoring & Maintenance

    • Cloud Management & Backup Solutions

    • Network Security & Threat Prevention

    • Help Desk & Remote IT Support

    • Hardware & Software Support

    We ensure that your healthcare and pharmaceutical workflows run smoothly without IT disruptions.

  • You can request support through the following ways:
    1️⃣ Live Support Button – Click the “Connect to Live Support” button on our website.
    2️⃣ Email – Send us an email at support@titanrx.com.
    3️⃣ Phone – Call     our 24/7 support hotline at (123) 456-7890.
    4️⃣ Support Ticket – Submit a ticket via our helpdesk portal for non-urgent issues.

  • ✅ Yes! Our team can dispatch on-site IT specialists to your location for hardware repairs, system installations, and emergency support. Availability depends on your service plan and location.

  • ✅ We offer flexible pricing plans based on your business needs. Contact us for a custom quote based on your company size, IT infrastructure, and required service level.

  • ✅ If your team spends too much time troubleshooting IT problems, experiences frequent security threats, or needs compliance assurance, then managed IT services can help. We proactively monitor, maintain, and secure your IT infrastructure so you can focus on running your business.

  • We prioritize data security and compliance. Our cybersecurity services include:

    • 24/7 threat monitoring & detection

    • Firewall & intrusion prevention

    • Data encryption & access control

    • Regular security audits to ensure compliance with HIPAA and other healthcare regulations

Implementation & Support Process

  • Project Planning

    Dedicated Titan Rx project manager to oversee implementation

    1. Customized timeline and milestones tailored to your pharmacy's needs

    2. Regular stakeholder meetings to ensure alignment and address concerns

  • On-Site Support

    Expert Titan Rx team deployed for hands-on installation and configuration for your go-live.

    1. In-person training sessions for staff at all levels

    2. Direct assistance during critical phases of implementation

  • Remote Support

    Unlimited access to our Titan Rx support team via phone, email, and video conferencing

    1. 24/7 emergency technical support to address critical issues

    2. Regular remote check-ins to monitor progress and provide guidance

  • Post-Installation Support

    Ongoing remote support for troubleshooting and optimization

    1. Regular software updates and patches Free for life

    2. Collection and analysis of user feedback to drive product enhancements

Get Started With TitanRx Today

Take the first step towards improving your workflow efficiency and compliance. Our experts are here to help you integrate SteriTrack Pro into your operations seamlessly or support your IT environment to ensure the success of your enterprise