An elegant blend of IT and Pharmacy support to ensure your implementation and operational needs are met
Support Model
At Titan Rx, we understand that implementing new software in a hospital pharmacy environment requires not just technical expertise, but also a deep understanding of pharmacy operations. Our SteriTrack Pro implementation and support package is designed to ensure a seamless transition and ongoing operational excellence for your pharmacy.
A modern approach
Our comprehensive support strategy combines on-site presence with unlimited remote assistance, reflecting our commitment to your success. Our support package for SteriTrack Pro is designed to exceed industry standards, leveraging our unique combination of IT expertise and pharmacy operational knowledge. We are committed to being your long-term partner in optimizing your pharmacy's efficiency.
Unparalleled Expertise:
Our Titan Rx support team combines deep IT knowledge with extensive hospital pharmacy operational experience
Understanding of critical pharmacy workflows and regulatory requirements
Ability to provide both technical and operational guidance
Our Implementation & Support Process
Project Planning:
Dedicated Titan Rx project manager to oversee implementation
Customized timeline and milestones tailored to your pharmacy's needs
Regular stakeholder meetings to ensure alignment and address concerns
On-Site Support:
Expert Titan Rx team deployed for hands-on installation and configuration for your go-live.
In-person training sessions for staff at all levels
Direct assistance during critical phases of implementation
Remote Support:
Unlimited access to our Titan Rx support team via phone, email, and video conferencing
24/7 emergency technical support to address critical issues
Regular remote check-ins to monitor progress and provide guidance
Post-Installation Support:
Ongoing remote support for troubleshooting and optimization
Regular software updates and patches Free for life
Collection and analysis of user feedback to drive product enhancements